Person dialing on a VoIP telephone system

Why Cloud-Based Phone System Adoption is on the Rise

Cloud-based phone systems, also known as cloud PBX or virtual PBX, have become increasingly popular in recent years due to their numerous benefits and convenience.

According to a comprehensive research report by Market Research Future (MRFR), “Global Cloud PBX Market, by service, organization size, end-user – Forecast till 2030”, the global cloud PBX market is poised to garner USD 68.4 billion by 2030, growing at a 21.43% CAGR throughout the review period (2020-2030)

In this blog post, we will explore some of the reasons why the adoption of cloud-based phone systems is on the rise and provide some statistics and forecasts to back up these claims.

Cost Effectiveness

One of the main reasons for the increasing adoption of cloud-based phone systems is their cost-effectiveness. Traditional PBX systems require the purchase of expensive hardware and software and the installation and maintenance of this equipment. In contrast, cloud-based phone systems do not require any upfront costs for hardware or software, and the maintenance is handled by the service provider. This means that companies can save money on both initial costs and ongoing maintenance expenses.

Flexibility and Scalability

Another reason for the rise in cloud-based phone system adoption is its flexibility and scalability. With a traditional PBX system, adding new phone lines or features can be a time-consuming and costly process. In contrast, cloud-based phone systems allow companies to easily add new lines or features as needed, without the need for additional hardware or software. This makes it easier for businesses to scale up or down as needed, without the hassle and expense of traditional PBX systems.

Advanced Features

Cloud phone systems offer a wide range of advanced features that can improve communication and productivity for businesses of all sizes.

One such feature is call forwarding, which allows calls to be automatically directed to another phone number or voicemail. This can be especially useful for employees who are working remotely or on the go.

Voicemail is another important feature of a cloud-based phone system. It allows users to record and retrieve voicemail messages from any device with an internet connection.

Auto-attendant is a virtual receptionist that can answer and route calls to the appropriate extension or department. This can help improve the efficiency of incoming calls and ensure that callers are connected to the right person.

Virtual meetings are another useful feature of a cloud-based phone system. They allow users to hold meetings and conference calls with multiple participants from any location.

Call recording is a feature that allows calls to be recorded and stored for later reference. This can be useful for training purposes or for compliance with certain regulations.

Call analytics provides data and insights on call volume, call duration, and other metrics. This can help businesses better understand their phone usage and identify opportunities for improvement.

Interactive voice response (IVR) allows callers to input information or make selections using their phone keypad. This can be used to route calls to the appropriate department or provide information to callers.

At Jaxcom, we offer 30+ features to take your phone system to the next level.


In conclusion, the adoption of cloud-based phone systems is increasing due to their cost effectiveness, flexibility, reliability, and ability to support remote work. The demand for cloud-based phone systems is expected to continue to grow in the coming years. According to various reports, the market for cloud-based phone systems is expected to reach billions of dollars in the next few years, with strong growth forecasted in the coming years.

If your business is looking for a cloud phone system, contact us today. Our experts are ready to help you make the best of your phone system.