If you’ve been attempting to make great strides in the hospitality sector, you know that customer interaction is crucial for the success of your hotel. From prompt staff alerts to customers dialing in to make a booking, every procedure depends on the effectiveness of your phone system.
The phone systems many hotels currently use for communication are outdated and not worthwhile. There’s a better alternative. Your closest companion in the hotel industry will be our cloud-based VoIP phone system.
Our VoIP system is cost-effective and has many convenience and performance benefits as it runs over the internet. We can retrofit existing hotels, so you don’t have to replace much of your building wiring. This way, when you sign up for service, we install a VoIP gateway, connect it to the existing wiring, and convert your analog setup to a VoIP solution in just a few days. There are no annual maintenance fees, saving you a lot of money in the long run.
Another advantage of using our VoIP phone system is no awkward silence between held calls. Instead, you can have recorded music, advertisements, or other messages playing, which entertains customers, keeping them on the line until your concerned department managers pick up the call. It’s not just a simple dial tone solution - it’s a personalized and unique one!
With this menu, your guests can request a wake-up call, contact housekeeping or maintenance, hear the restaurant menu, check voicemail, contact the front desk, request WiFi support, and more. The concierge menu drastically reduces the amount of phone juggling required of your front desk staff while streamlining the handling of guest room calls.
Convenience features for hotels are essential to provide a comfortable experience. Wake-up calls are no exception to this rule. Our automated wake-up call service lets guests press a button or dial a predetermined number to access it. In addition, you may request a console version of the wake-up call service. With this version, you can schedule wake-up calls on behalf of guests with a simple button press.
Multi-line call handling is easier than ever. Manage multiple incoming calls, review call history, access voicemail, and more. Our dedicated console phones provide a large, easy-to-read screen with quick access to essential features. The large LCD screen displays accurate caller ID information for incoming calls or the room number contacting the front desk. In addition, the feature buttons are easy to locate and clearly state the function you need when you need it.
Present callers with a menu allowing them to select an option based on your offerings. The virtual attendant can also deliver the calls to a queue where your staff can answer them on a first-come-first-serve basis. Many of our hospitality clients take advantage of custom call routing. This is especially useful when the calls need to route to an external reservations service, the owner’s cell phone, or different call routing rules based on the time of day and any other combination of options.
We know you want your hotel’s communications tool to be streamlined, easy to manage, and user-friendly. Get access to expert support before, during, and after installation so that the solution is configured precisely to the property’s needs. With our solution, your hotel will not need to worry about ongoing maintenance costs, software upgrades, or replacing devices as they age. We handle all of the legwork for you.
We understand every business is unique, no one-size-fits-all.
We help you get up and running with a VoIP phone system that is configured around your business needs.
We don’t lock you into a long-term contract.
Simplify your calling with powerful features.
Enjoy unlimited North American calling.
Get existing numbers ported to Jaxcom and enjoy the benefits.
Our team will work with you to understand your business needs and provide a personalized solution. Improve communication and productivity with a modern, scalable VoIP system. Request your free consultation now!
