Long hold times are frustrating for both customers and agents. They can lead to call abandonment of calls & lost business. We all know how it feels when someone else has inconveniently long hold times, but don’t worry because our Callback Genie feature will save the day!
What is Callback Genie?
Our Callback Genie is one of our intelligent voip features where you can choose to offer a callback immediately when an available agent becomes available. This is better than keeping customers waiting on the dreaded hold, and it saves you money by not having to hire extra staff for peak times!
Unlike most traditional callback systems, clients who are called back receive priority over all other callers.
A callback genie also saves you money and the hassle that would come from hiring and scheduling extra call agents just for potential peak times.
How does Callback Genie reduce call abandonment?
It’s a queue where your callers don’t have to wait on the call for a conversation. They will receive a call when there’s a call agent to attend it immediately. No losing business because they were tired of being on hold and that was the only way.
By offering an alternative you respect your customer’s time. They will appreciate this and would be willing to talk later.
Up to 63% of customers prefer callbacks over long hold times.
It helps offer a better customer experience.
Keeping your customers happy is important for any business. You can make their experience more enjoyable by using Callback genie, which will help you convert more people and keep them coming back!
Callback Genie can even be configured to suit your business.
Unlike other callback systems, ours is customizable. Since every business can have its own needs we offer ways to make the most out of Callback Genie for yours.
- Depending on your typical client’s personality, we can program the system to accept the phone number they are dialing, or allow them the option to enter any phone number.
- You can display a specific caller-ID for the callback.
- Callback genie can also be set to any time rules.
- You can supply a custom instructions message.
- It respects your clients’ valuable time.
- It can give a more professional appearance to your prospects and clients.
- It can transform the way you do business!
Callback Genie in action – A case study
Recently, one of our hospitality clients struggled with a high volume of calls due to limited staff, resulting in a decline in reservations. To address this issue, we implemented a Callback Genie, which allowed the client to efficiently handle more calls and increase revenue through increased reservations.
Doing more with Callback Genie reporting
Callback Genie also has reporting. It can show you the details such as the date and time a callback was initiated, the name of the caller, and whether or not the callback was successful, pending, or canceled.
It’s powerful, yet quite simple. It’s a feature you and your call agents will pick up in no time. When you upgrade to Jaxcom, we configure it to your liking without any extra charges.