Features Designed for Growth

  • Visual Voicemail

    Easily access and listen to your voicemails from your web browser.

  • Call Back Genie

    Callers can request a scheduled call back for when an agent becomes available.

  • Virtual Receptionist

    Intelligently route inbound calls to their desired destination.

  • Call Queues

    Automatically distribute inbound calls on a first come, first serve basis and by employee talent.

  • Paging & Intercom

    Latency-free overhead paging for your entire property. Intercom for extension to extension announcements.

  • Conferences

    Unlimited access to voice and video conferences for all subscribers.

  • Unlimited NA Calling

    Unlimited North American calling to the United States, Canada, and landlines to Mexico.

  • Unlimited Virtual Fax

    Virtual fax is an internet enabled fax service to customers using cloud-based fax delivery.

  • Busy Lamp Field/Presence

    See who in your organization is available (or not) for a phone call at any given time.

  • Caller ID Name & Number

    Caller's identification and phone number.

  • Call Forwarding

    A phone management feature to redirect or forward incoming calls to an alternate number.

  • Call Detail Reporting

    A data record produced by a telephone exchange that documents the details of a telephone call.

  • Find Me Follow Me

    Enables incoming phone calls to be received at different locations, on different phones.

  • Multi-Party Calling

    Connect multiple parties on a phone call directly from your desk phone or softphone.

  • Music on Hold

    Play recorded music to fill the silence that would be heard by callers who have been placed on hold.

  • Cloud Phone Book

    A cloud hosted telephone address book

  • Directory Listing Included

    A web page that lists files and directories that exist on a web server.

  • Live Call Monitoring

    Record phone calls and securely store them so that they can be used for call quality evaluation.

  • Live Switchboard

    Cloud-based solution that uses intelligent speech recognition to effortlessly route calls.

  • Call Parking

    Put a call on hold at one telephone set and continue the conversation from any other.

  • Company Directory

    An online version of the Yellow Pages.

  • Personal Assistant

    E-receptionist to take care of message taking, recording, customer support, forwarding & more.

  • Personal Time Groups

    Redirect to a specified destination at set of times when they call your personal extension.

  • Night Mode

    A feature that helps you quickly turn the screen (browser) to dark at night time.

  • Call Recording Suite

    A call recording toolkit.

  • IVR Statistics

    A data collection technology that uses a recorded voice to ask survey questions.

  • Hot Desk

    A shared space solution whereby workstations can be used interchangeably by multiple employees.

  • Encrypted Calls

    A method in which data in a phone call is rendered hard to read by an unauthorized party. Available by request only.

  • Dedicated Acount Manager

    A person on your customer success team who serves as your direct point-of-contact.

  • Voicemail Broadcasts

    A way to send a recorded voice message to a group of phone numbers within a short period of time.

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