Features Designed for Growth Visual Voicemail Easily access and listen to your voicemails from your web browser. Call Back Genie Callers can request a scheduled call back for when an agent becomes available. Virtual Receptionist Intelligently route inbound calls to their desired destination. Call Queues Automatically distribute inbound calls on a first come, first serve basis and by employee talent. Paging & Intercom Latency-free overhead paging for your entire property. Intercom for extension to extension announcements. Conferences Unlimited access to voice and video conferences for all subscribers. Unlimited NA Calling Unlimited North American calling to the United States, Canada, and landlines to Mexico. Unlimited Virtual Fax Virtual fax is an internet enabled fax service to customers using cloud-based fax delivery. Busy Lamp Field/Presence See who in your organization is available (or not) for a phone call at any given time. Caller ID Name & Number Caller's identification and phone number. Call Forwarding A phone management feature to redirect or forward incoming calls to an alternate number. Call Detail Reporting A data record produced by a telephone exchange that documents the details of a telephone call. Find Me Follow Me Enables incoming phone calls to be received at different locations, on different phones. Multi-Party Calling Connect multiple parties on a phone call directly from your desk phone or softphone. Music on Hold Play recorded music to fill the silence that would be heard by callers who have been placed on hold. Cloud Phone Book A cloud hosted telephone address book Directory Listing Included A web page that lists files and directories that exist on a web server. Live Call Monitoring Record phone calls and securely store them so that they can be used for call quality evaluation. Live Switchboard Cloud-based solution that uses intelligent speech recognition to effortlessly route calls. Call Parking Put a call on hold at one telephone set and continue the conversation from any other. Company Directory An online version of the Yellow Pages. Personal Assistant E-receptionist to take care of message taking, recording, customer support, forwarding & more. Personal Time Groups Redirect to a specified destination at set of times when they call your personal extension. Night Mode A feature that helps you quickly turn the screen (browser) to dark at night time. Call Recording Suite A call recording toolkit. IVR Statistics A data collection technology that uses a recorded voice to ask survey questions. Hot Desk A shared space solution whereby workstations can be used interchangeably by multiple employees. Encrypted Calls A method in which data in a phone call is rendered hard to read by an unauthorized party. Available by request only. Dedicated Acount Manager A person on your customer success team who serves as your direct point-of-contact. Voicemail Broadcasts A way to send a recorded voice message to a group of phone numbers within a short period of time.