Frequently Asked Questions

The world of VoIP is fascinating yet at the same time, it is also quite technical. We get asked tons of questions, here’s a list of our top picks that help tell you more about it and how we at Jaxcom handle everything.

We believe in good communication (not just on calls but beyond as well) and so if you still have any questions feel free to write to us and we will get back to you soon.

What is Jaxcom and what can it do?

Jaxcom offers a unique solution that bridges the gap between you and the difficult world of modern telephony.

Once you adopt our cloud phone system, you’ll save money, enjoy exclusive technology, and future proof your business for many years to come.

What is VoIP & how is it better than a landline?

VoIP, short for Voice over IP, allows you to make and receive phone calls over the internet. VoIP has become so common, you’re probably already using it.
  • VoIP replaces the old copper phone lines while enriching the user experience.
  • Because VoIP works over the internet, it is the ultimate tool for mobility, allowing your business to quickly move phones around from location to location.
  • VoIP not only works for regular phone calls, but there’s also support for video calls, as well as office automation opportunities.

Can I use my existing number with Jaxcom?

Yes. We will need your formal request to port your number to Jaxcom. You can read more on our Support Portal.

Which industries does Jaxcom cater to?

We cater to a wide range of industries and are expanding our operations to cover even more. Here are some of the common industries we deal with:

  • Retail
  • Hospital
  • Education
  • Health
  • Government
  • Technology
  • Security

Our services are customized for each to make sure we offer you the most benefits.

What is an IP phone?

A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network.
IP phones look almost identical to the traditional phones you are used to.

What are the requirements for VoIP?

A quality internet connection and IP telephone. You can run a test to check your internet speed right here.

To achieve a voice call of sufficient quality, a minimum internet speed of 90 – 100 kbps (kilobits per second) per user is required. For example, if you have 10 VoIP handsets in use, you will require around 1000 kbps (1Mbps) of bandwidth. Beyond speed additional technical factors also play a part.

What payment modes does Jaxcom accept?

Bitcoin, Paypal, and  Credit Card.

What makes Jaxcom different?

Features. You need a phone system that is versatile enough to keep your business running smoothly. Jaxcom can be that phone system for you.

Many cloud phone providers try a one size fits all approach to customer support and we know that simply does not work. We’ll gladly train you on how to customize your service to suit your business exactly as you see fit.

You’ll see first-hand the difference between Jaxcom and the watered-down offerings of the other guys.

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